Frequently Asked Questions

See If You Qualify

Frequently Asked Questions

Over the last few years, thousands of solar installers have gone bankrupt or disappeared, leaving homeowners stuck with long-term payment obligations, system failures, or agreements that no one will service.
Financing companies still enforce these contracts even when the equipment doesn’t work or the original promises were never honored.
SunExits helps homeowners understand their rights and explore proven options to unwind these agreements.

In limited cases, clients may receive additional financial relief; however, the primary goal is to eliminate ongoing payment obligations.

Contracts may qualify when:
• The terms were misrepresented during the sale
• Costs or payment amounts were not clearly disclosed
• Equipment isn’t working or was never activated
• A UCC lien is blocking refinancing, selling your home, or obtaining a reverse mortgage
• The installer is bankrupt or unreachable
We provide a complimentary contract review so you know exactly where you stand before making any decisions.

Every case is different, but most homeowners see a resolution in 12–24 months. The timeline depends on who holds the contract, the condition of the system, whether legal correspondence is required, and the responsiveness of the lender.
Throughout the process, SunExits keeps you updated with realistic expectations.

Yes—once your agreement is formally released, canceled, or renegotiated, you are no longer responsible for payments tied to that contract.
Your case review will outline what that outcome could look like for your specific lender or leasing company.

It varies by company. Some lenders request removal, while others simply terminate your financial obligation and allow the panels to remain.
If removal becomes part of the solution, SunExits helps coordinate that discussion during the negotiation process.

Yes. We only accept cases we believe we can help—and we stand behind that with a One-Year (12-Month) 100% Money-Back Guarantee (terms and conditions apply).

Full terms of the SunExits Money-Back Guarantee are available in our client agreement and can be provided upon request prior to enrollment. View Full Guarantee Terms

Not always. Many cases are resolved through documentation, negotiation, and administrative processes.
If your situation benefits from attorney involvement, SunExits partners with consumer lawyers who step in when needed. You never have to search for representation on your own.

No. We do not perform credit checks, and requesting help or submitting documents through our website has zero impact on your credit report.

Solar contracts often include UCC fixture filings, which can block refinancing
approvals, cash-out options, or reverse-mortgage eligibility.
This is one of the most common reasons homeowners reach out to us.
We will evaluate whether the lien can be removed or the agreement rewritten so you
can access your home equity.

This is extremely common. If the installer is gone, the servicing obligations usually fall
apart—but the financing contract remains active.
Even in these situations, homeowners often have strong grounds for relief. We examine
the chain of ownership and identify where leverage exists.

Absolutely. Buyers frequently refuse to take over a solar loan or lease, and real estate
agents often discover lien issues late in the process.
We can evaluate your contract before you list, help you understand how it may impact
the sale, and explore options to resolve it so your closing isn’t delayed.

We can begin with just:
• Your solar agreement or financing documents
• Your monthly payment information
• Basic contact details
If you’re missing paperwork, we will help retrieve everything directly from the lender or
servicer.

Yes. If we take your case, it’s because we believe your agreement qualifies for a
realistic path toward resolution. In the rare event that no mutual release, settlement,
modification, or similar outcome is reached within one year, we refund your program
fee. It’s our way of removing the risk from your end.